{"id":31218,"date":"2026-04-18T19:47:51","date_gmt":"2026-04-18T19:47:51","guid":{"rendered":"https:\/\/apnoe-spanek.cz\/?page_id=31218"},"modified":"2026-04-18T20:46:25","modified_gmt":"2026-04-18T20:46:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/apnoe-spanek.cz\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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\u010cAST\u00c9 OT\u00c1ZKY A ODPOV\u011aDI<\/strong><\/h1>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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OBJEDN\u00c1VKY A REKLAMACE<\/h2><\/td>

\u00a0<\/td><\/tr>
Jak reklamovat pom\u016fcky na poukaz?<\/td>Reklamace pom\u016fcek vydan\u00fdch za z\u00e1klad\u011b poukazu od l\u00e9ka\u0159e vy\u0159izuje p\u0159\u00edmo v\u00fdrobce ResMed.<\/td><\/tr>
Pro\u010d je na faktu\u0159e naps\u00e1no nepla\u0165te?<\/td>Pom\u016fcky na dob\u00edrku jste ji\u017e zaplatil\/a p\u0159i p\u0159evzet\u00ed, faktura slou\u017e\u00ed jako doklad o zaplacen\u00ed.<\/td><\/tr>
Objednal jsem \u0161patn\u00e9 zbo\u017e\u00ed, chci ho vr\u00e1tit<\/td>Nepou\u017eit\u00e9 zbo\u017e\u00ed v\u00a0origin\u00e1ln\u00edm a nepo\u0161kozen\u00e9m obalu vr\u00e1tit lze. Zbo\u017e\u00ed pou\u017eit\u00e9 nebo s\u00a0v\u00a0otev\u0159en\u00e9m obalu ji\u017e z\u00a0hygienick\u00e9ho d\u016fvod vr\u00e1tit nelze.<\/td><\/tr>
Na e-shopu mi nejde zaplatit, prost\u011b to nejde, co s t\u00edm ud\u011bl\u00e1te?\u00a0<\/td>Pokud m\u00e1te pot\u00ed\u017ee s\u00a0platbou, m\u016f\u017eeme v\u00e1m zbo\u017e\u00ed zaslat i na dob\u00edrku. V\u00a0tomto p\u0159\u00edpad\u011b je po\u0161tovn\u00e9 + baln\u00e9 140,-<\/td><\/tr>
Jak zjist\u00edm stav objedn\u00e1vky?<\/td>Stav objedn\u00e1vky zjist\u00edte v e-mailu nebo n\u00e1s kontaktujte.<\/td><\/tr>
Jak zadat e-recept na va\u0161ich str\u00e1nk\u00e1ch?\u00a0<\/td>V\u00a0horn\u00ed \u010d\u00e1sti na na\u0161ich str\u00e1nka najdete kategorii e-poukaz. V\u00a0prvn\u00ed \u010d\u00e1sti vypln\u00edte kontaktn\u00ed \u00fadaje. Pol\u00ed\u010dko pozn\u00e1mka: Pokud uplat\u0148ujete e \u2013 poukazy a z\u00e1rove\u0148 a objedn\u00e1v\u00e1te i zbo\u017e\u00ed z\u00a0e-shopu, napi\u0161te sem \u010d\u00edslo objedn\u00e1vky. Pom\u016fcky v\u00e1m za\u0161leme v\u00a0jednom bal\u00ed\u010dku nebo do pol\u00ed\u010dka Pozn\u00e1mka m\u016f\u017eete p\u0159\u00edmo uv\u00e9st, jak\u00e9 pom\u016fcky chcete zakoupit a my u\u017e se s\u00a0v\u00e1mi spoj\u00edme (Nej\u010dast\u011bji to b\u00fdvaj\u00ed n\u00e1hradn\u00ed filtry do p\u0159\u00edstroje). Pol\u00ed\u010dko Velikost masky: velikost masky je ozna\u010dena p\u00edsmenem a najdete ji na sv\u00e9 p\u016fvodn\u00ed masce. Pol\u00ed\u010dko K\u00f3dy e-poukazu: Ka\u017ed\u00e1 pom\u016fcka m\u00e1 sv\u016fj 9m\u00edstn\u00fd k\u00f3d, m\u016f\u017eete uplatnit a\u017e 4 e-poukazy na pom\u016fcky najednou.<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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PRODUKTY A DOSTUPNOST<\/h2><\/td>

\u00a0<\/td><\/tr>
MUDr. p\u0159edepsal \u0161patnou masku, vym\u011bn\u00edme to?<\/td>Pokud je maska nerozbalen\u00e1, m\u016f\u017eeme V\u00e1m ji vym\u011bnit, pokud je rozbalen\u00e1, v\u00fdm\u011bnu pro V\u00e1s zajist\u00ed sp\u00e1nkov\u00e1 laborato\u0159.<\/td><\/tr>
Pro\u010d nem\u00e1te AirMini v e-shopu?<\/td>V\u00a0nab\u00eddce m\u00e1me ve\u0161ker\u00e9 p\u0159\u00edslu\u0161enstv\u00ed k\u00a0p\u0159\u00edstroji AirMini. P\u0159\u00edstroj AirMini prod\u00e1v\u00e1 p\u0159\u00edmo v\u00fdrobce ResMed CZ, kter\u00fd V\u00e1m z\u00e1rove\u0148 do p\u0159\u00edstroje nastav\u00ed l\u00e9\u010debn\u00fd tlak.\u00a0<\/td><\/tr>
Jak zjist\u00edm dostupnost produktu?<\/td>Dostupnost je uvedena u produktu. Pokud si nejste jist\u00ed, napi\u0161te n\u00e1m.<\/td><\/tr>
Nab\u00edz\u00edte n\u00e1hradn\u00ed d\u00edly (hadice, filtry, masky)?<\/td>Ano, nab\u00edz\u00edme \u0161irok\u00fd sortiment p\u0159\u00edslu\u0161enstv\u00ed pro CPAP p\u0159\u00edstroje, pokud nen\u00ed v nab\u00eddce, napi\u0161te n\u00e1m.<\/td><\/tr>
Jak vybrat spr\u00e1vnou masku?<\/td>V\u00fdb\u011br z\u00e1vis\u00ed na typu d\u00fdch\u00e1n\u00ed a komfortu. R\u00e1di v\u00e1m porad\u00edme individu\u00e1ln\u011b.<\/td><\/tr>
M\u00e1te produkty skladem?<\/td>V\u011bt\u0161ina produkt\u016f je skladem. Ty kter\u00e9 jsou vyprodan\u00e9 se sna\u017e\u00edme naskladnit v co nejkrat\u0161\u00edm \u010dase.<\/td><\/tr>
Jak zjist\u00edm, jakou velikost n\u00e1hradn\u00edho pol\u0161t\u00e1\u0159ku pot\u0159ebuji<\/td>Velikost pol\u0161t\u00e1\u0159ku je ozna\u010dena p\u00edsmenem a najdete ji na spodn\u00ed stran\u011b pol\u0161t\u00e1\u0159ku va\u0161\u00ed masky.<\/td><\/tr>
Jak\u00e9 masky se daj\u00ed pou\u017e\u00edt k AirMini?<\/td>K\u00a0p\u0159\u00edstroji AirMini lze pou\u017e\u00edt n\u00edzkokontaktn\u00ed masku P10, nosn\u00ed masku N20 a N30 nebo celoobli\u010dejovou masku F20 a F30.<\/td><\/tr>
Jsem alergick\u00e1 na silikon, jakou masku mi doporu\u010d\u00edte?<\/td>V\u00a0na\u0161\u00ed nab\u00eddce najdete n\u00e1hradn\u00ed pol\u0161t\u00e1\u0159ky k\u00a0mask\u00e1m N20, N30i a F20 i z\u00a0jin\u00e9ho materi\u00e1lu, a to z\u00a0pam\u011b\u0165ov\u00e9 p\u011bny AIRTOUCH.<\/td><\/tr>
D\u00e1 se pou\u017e\u00edt maska F40 k Air Mini?<\/td>K\u00a0p\u0159\u00edstroji AirMini jsou v\u00a0nab\u00eddce pouze masky P10, N20, N30, F20 a F30.<\/td><\/tr>
Jak \u010dasto m\u011bnit filtry v p\u0159\u00edstroji?<\/td>Ka\u017ed\u00fd t\u00fdden je vhodn\u00e9 filtr v\u00a0p\u0159\u00edstroji zkontrolovat a nasucho vypr\u00e1\u0161it. Pokud je u\u017e hodn\u011b zne\u010di\u0161t\u011bn\u00fd a nejde vypr\u00e1\u0161it, je doporu\u010den\u00e9 ho vym\u011bnit. Nej\u010dast\u011bji to b\u00fdv\u00e1 jednou za m\u011bs\u00edc.<\/td><\/tr>
Vejde se do ta\u0161ky k AirMini p\u0159\u00edstroj a maska?<\/td>Ano, do ta\u0161ky k\u00a0p\u0159\u00edstroji AirMini se pohodln\u011b vejde p\u0159\u00edstroj, adapt\u00e9r k\u00a0p\u0159\u00edstroji i maska.<\/td><\/tr>
Bude pasovat celoobli\u010dejov\u00fd pol\u0161t\u00e1\u0159ek k nosn\u00ed masce?<\/td>N\u00e1hradn\u00ed pol\u0161t\u00e1\u0159ek k\u00a0masce je v\u017edy ur\u010den jen ke stejn\u00e9mu typu masky.<\/td><\/tr>
Jak\u00e1 maska je nejlep\u0161\u00ed?<\/td>Ka\u017ed\u00e9mu vyhovuje jin\u00fd typ masky.<\/td><\/tr>
Kde najdu na e-shopu podlo\u017eku na nos?<\/td>Podlo\u017eku na nos najdete v\u00a0kategorii zbo\u017e\u00ed OSTATN\u00cd.<\/td><\/tr>
Jak si m\u00e1m vym\u011bnit n\u00e1hradn\u00ed pol\u0161t\u00e1\u0159ek?<\/td>Vyjm\u011bte z\u00a0masky p\u016fvodn\u00ed pol\u0161t\u00e1\u0159ek (jako p\u0159i \u010di\u0161t\u011bn\u00ed masky) a m\u00edsto n\u011bj vlo\u017e\u00edte pol\u0161t\u00e1\u0159ek n\u00e1hradn\u00ed.<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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V\u00ddDEJNA A KONTAKT<\/h2><\/td>

\u00a0<\/td><\/tr>
Kde se nach\u00e1z\u00ed v\u00fddejna?<\/td>Adresa v\u00fddejny je uvedena v sekci kontakt.<\/td><\/tr>
Jakou m\u00e1 v\u00fddejna otev\u00edrac\u00ed dobu?<\/td>Ve v\u00fddejn\u011b si m\u016f\u017eete zbo\u017e\u00ed vyzvednout po telefonick\u00e9 domluv\u011b na tel. +420 734\u00a0242 803<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CPAP P\u0158\u00cdSTROJE A POU\u017d\u00cdV\u00c1N\u00cd<\/h2><\/td>

\u00a0<\/td><\/tr>
Jak za\u010d\u00edt pou\u017e\u00edvat CPAP p\u0159\u00edstroj?<\/td>Pou\u017eit\u00ed v\u00e1m nastav\u00ed l\u00e9ka\u0159 nebo sp\u00e1nkov\u00e9 centrum.<\/td><\/tr>
Jak \u010dasto \u010distit CPAP p\u0159\u00edstroj?<\/td>Masku a hadici doporu\u010dujeme \u010distit pravideln\u011b, ide\u00e1ln\u011b 1\u00d7 t\u00fddn\u011b.<\/td><\/tr>
Jak \u010dasto m\u011bnit filtry?<\/td>Obvykle ka\u017ed\u00e9 1\u20133 m\u011bs\u00edce dle pou\u017e\u00edv\u00e1n\u00ed.<\/td><\/tr>
Co d\u011blat, kdy\u017e mi maska nesed\u00ed?<\/td>Kontaktujte n\u00e1s, pom\u016f\u017eeme v\u00e1m naj\u00edt vhodnou variantu.<\/td><\/tr>
Je CPAP hlu\u010dn\u00fd?<\/td>Modern\u00ed p\u0159\u00edstroje jsou velmi tich\u00e9 a vhodn\u00e9 pro ka\u017edodenn\u00ed pou\u017eit\u00ed.<\/td><\/tr>
Nem\u00e1m destilovanou vodu, m\u016f\u017eu pou\u017e\u00edt do zvlh\u010dova\u010de oby\u010dejnou?\u00a0<\/td>Pokud nem\u00e1te destilovanou vodu, m\u016f\u017eete d\u00e1t p\u0159eva\u0159it vodu z vodovodu a po vychladnut\u00ed pou\u017e\u00edt do zvlh\u010dova\u010de.<\/td><\/tr>
M\u016f\u017eu si do zvlh\u010dova\u010de p\u0159idat aromatickou esenci?<\/td>Aromatickou esenci nep\u0159id\u00e1vejte, m\u016f\u017ee doj\u00edt k\u00a0po\u0161kozen\u00ed zvlh\u010dova\u010de.<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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POUKAZY A POJI\u0160\u0164OVNY<\/h2><\/td>

\u00a0<\/td><\/tr>
Hrad\u00ed CPAP zdravotn\u00ed poji\u0161\u0165ovna?<\/td>Ano, p\u0159i spln\u011bn\u00ed podm\u00ednek l\u00e9ka\u0159e je CPAP hrazen poji\u0161\u0165ovnou.<\/td><\/tr>
Jak z\u00edskat poukaz na CPAP?<\/td>Poukaz vystavuje specialista (nap\u0159. sp\u00e1nkov\u00e1 laborato\u0159).<\/td><\/tr>
Pro\u010d m\u00e1m n\u011bco dopl\u00e1cet, kdy\u017e je to na poukaz?<\/td>Zdravotn\u00ed poji\u0161\u0165ovny ka\u017ed\u00fd rok uhrad\u00ed \u010d\u00e1st ceny zdravotn\u00ed pom\u016fcky, na kterou l\u00e9ka\u0159 vystav\u00ed poukaz, zbytek dopl\u00e1c\u00ed pacient.<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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NEJ\u010cAST\u011aJ\u0160\u00cd PROBL\u00c9MY<\/h2><\/td>

\u00a0<\/td><\/tr>
P\u0159\u00edstroj je hlu\u010dn\u00fd nebo p\u00edsk\u00e1<\/td>Zkontrolujte, zda je spr\u00e1vn\u011b nasazen\u00e1 maska a hadice dob\u0159e p\u0159ipojen\u00e1. Hluk m\u016f\u017ee zp\u016fsobovat i net\u011bsnost nebo zne\u010di\u0161t\u011bn\u00fd filtr. Pokud probl\u00e9m p\u0159etrv\u00e1v\u00e1, kontaktujte n\u00e1s.<\/td><\/tr>
Unik\u00e1 mi vzduch z masky<\/td>Zkuste masku upravit nebo dot\u00e1hnout popruhy. Pokud net\u011bsn\u00ed i nad\u00e1le, m\u016f\u017ee b\u00fdt pot\u0159eba jin\u00e1 velikost nebo typ masky \u2013 r\u00e1di v\u00e1m pom\u016f\u017eeme s v\u00fdb\u011brem.<\/td><\/tr>
M\u00e1m such\u00fd nos nebo krk<\/td>Doporu\u010dujeme pou\u017e\u00edt zvlh\u010dova\u010d vzduchu nebo zv\u00fd\u0161it jeho nastaven\u00ed. Pomoci m\u016f\u017ee i pravideln\u00e9 \u010di\u0161t\u011bn\u00ed a spr\u00e1vn\u00e9 nastaven\u00ed p\u0159\u00edstroje.<\/td><\/tr>
V hadici se tvo\u0159\u00ed voda (kondenzace)<\/td>Jedn\u00e1 se o b\u011b\u017en\u00fd jev. Pom\u016f\u017ee sn\u00ed\u017een\u00ed zvlh\u010dov\u00e1n\u00ed, zah\u0159\u00e1t\u00ed m\u00edstnosti nebo pou\u017eit\u00ed vyh\u0159\u00edvan\u00e9 hadice.<\/td><\/tr>
\u0160patn\u011b se mi s p\u0159\u00edstrojem d\u00fdch\u00e1<\/td>M\u016f\u017ee j\u00edt o nevhodn\u00e9 nastaven\u00ed tlaku nebo typ masky. Doporu\u010dujeme konzultaci s l\u00e9ka\u0159em nebo n\u00e1s kontaktujte.<\/td><\/tr>
Maska m\u011b tla\u010d\u00ed nebo je nepohodln\u00e1<\/td>Zkuste upravit uta\u017een\u00ed nebo jin\u00fd typ masky. Komfort je kl\u00ed\u010dov\u00fd \u2013 pom\u016f\u017eeme v\u00e1m naj\u00edt vhodn\u00e9 \u0159e\u0161en\u00ed.<\/td><\/tr>
Nec\u00edt\u00edm zlep\u0161en\u00ed sp\u00e1nku<\/td>Adaptace na CPAP m\u016f\u017ee trvat n\u011bkolik dn\u00ed a\u017e t\u00fddn\u016f. Pokud se stav nelep\u0161\u00ed, doporu\u010dujeme kontrolu u l\u00e9ka\u0159e.<\/td><\/tr>
P\u0159\u00edstroj se s\u00e1m vyp\u00edn\u00e1 \/ zap\u00edn\u00e1<\/td>Zkontrolujte nastaven\u00ed funkce automatick\u00e9ho spu\u0161t\u011bn\u00ed a vypnut\u00ed. M\u016f\u017ee j\u00edt o b\u011b\u017enou funkci p\u0159\u00edstroje.<\/td><\/tr>
M\u00e1m podr\u00e1\u017ed\u011bnou poko\u017eku po masce<\/td>Doporu\u010dujeme pravideln\u00e9 \u010di\u0161t\u011bn\u00ed masky a p\u0159\u00edpadn\u011b pou\u017eit\u00ed ochrann\u00fdch n\u00e1vlek\u016f nebo jin\u00e9ho typu masky.<\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

\u010cAST\u00c9 OT\u00c1ZKY A ODPOV\u011aDI OBJEDN\u00c1VKY A REKLAMACE Jak reklamovat pom\u016fcky na poukaz? Reklamace pom\u016fcek vydan\u00fdch za z\u00e1klad\u011b poukazu od l\u00e9ka\u0159e<\/p>","protected":false},"author":1,"featured_media":29252,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31218","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nFAQ - Apnoe sp\u00e1nek<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/apnoe-spanek.cz\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"\u010cAST\u00c9 OT\u00c1ZKY A ODPOV\u011aDI OBJEDN\u00c1VKY A REKLAMACE Jak reklamovat pom\u016fcky na poukaz? 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