{"id":28610,"date":"2025-02-04T23:21:36","date_gmt":"2025-02-04T23:21:36","guid":{"rendered":"https:\/\/apnoe-spanek.cz\/?page_id=28610"},"modified":"2025-12-08T20:16:05","modified_gmt":"2025-12-08T20:16:05","slug":"reklamace-a-vraceni","status":"publish","type":"page","link":"https:\/\/apnoe-spanek.cz\/en\/reklamace-a-vraceni\/","title":{"rendered":"REKLAMACE A VR\u00c1CEN\u00cd"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"28610\" class=\"elementor elementor-28610\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-c4862c6 e-flex e-con-boxed e-con e-parent\" data-id=\"c4862c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-83daa58 elementor-widget elementor-widget-wd_text_block\" data-id=\"83daa58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<h1><strong>REKLAMACE A VR\u00c1CEN\u00cd ZBO\u017d\u00cd<\/strong><\/h1><p><strong>Reklamace zbo\u017e\u00ed<\/strong><\/p><p>P\u0159\u00edpadn\u00e1 reklamace mus\u00ed b\u00fdt uplatn\u011bna u prod\u00e1vaj\u00edc\u00edho, u kter\u00e9ho byla v\u011bc zakoupena, a to bez odkladu, ihned po zji\u0161t\u011bn\u00ed v\u00fdrobn\u00ed vady, p\u00edsemnou formou. Prod\u00e1vaj\u00edc\u00ed je povinen potvrdit p\u0159ijet\u00ed t\u00e9to reklamace s \u00fadaji o tom, kdy spot\u0159ebitel pr\u00e1vo uplatnil, co je obsahem reklamace a jak\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace spot\u0159ebitel po\u017eaduje (opravu, v\u00fdm\u011bnu zbo\u017e\u00ed \u010di vr\u00e1cen\u00ed pen\u011bz).<\/p><p>Reklamaci je t\u0159eba zaslat emailem na\u00a0<strong><a href=\"mailto:info@apnoe-spanek.cz\">info@apnoe-spanek.cz<\/a><\/strong>, do zpr\u00e1vy uv\u00e9st \u010d\u00edslo objedn\u00e1vky, stru\u010dn\u00fd popis reklamace a p\u0159ilo\u017eit fotografie reklamovan\u00e9ho zbo\u017e\u00ed, p\u0159\u00edpadn\u011b dal\u0161\u00ed poklady.<\/p><p>Prod\u00e1vaj\u00edc\u00ed rozhodne o reklamaci nejpozd\u011bji <strong>do 3 pracovn\u00edch dn\u016f<\/strong>. Tato lh\u016fta se prodlu\u017euje o dobu, kter\u00e1 je pot\u0159ebn\u00e1 pro odborn\u00e9 posouzen\u00ed vady. V p\u0159\u00edpad\u011b zam\u00edtnut\u00ed reklamace je prod\u00e1vaj\u00edc\u00ed povinen vydat spot\u0159ebiteli p\u00edsemn\u00e9 od\u016fvodn\u011bn\u00ed. V \u017e\u00e1dn\u00e9m p\u0159\u00edpad\u011b n\u00e1m nezas\u00edlejte zbo\u017e\u00ed na dob\u00edrku! Takto vr\u00e1cen\u00e9 zbo\u017e\u00ed nebude p\u0159ijato a prodlu\u017eujete t\u00edm dobu vy\u0159\u00edzen\u00ed.<\/p><p><strong>Vy\u0159\u00edzen\u00ed reklamace<\/strong><\/p><p>Uznan\u00e1 reklamace bude vy\u0159\u00edzena v\u00a0nejkrat\u0161\u00ed mo\u017en\u00e9 dob\u011b, <strong>nejpozd\u011bji v\u0161ak do 30 dn\u016f<\/strong> ode dne uplatn\u011bn\u00ed reklamace. Pokud se prod\u00e1vaj\u00edc\u00ed se spot\u0159ebitelem nedohodne na del\u0161\u00ed lh\u016ft\u011b. Vy\u0159\u00edzen\u00edm reklamace se rozum\u00ed oprava zbo\u017e\u00ed, v\u00fdm\u011bna za bezvadn\u00e9 zbo\u017e\u00ed nebo vr\u00e1cen\u00ed pen\u011bz. Po\u017eadovan\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace mus\u00ed b\u00fdt uveden v reklama\u010dn\u00edm listu. V p\u0159\u00edpad\u011b, \u017ee zbo\u017e\u00ed nen\u00ed mo\u017en\u00e9 opravit, m\u00e1 kupuj\u00edc\u00ed pr\u00e1vo na vr\u00e1cen\u00ed pen\u011bz nebo v\u00fdm\u011bnu zbo\u017e\u00ed za bezvadn\u00e9.\u00a0V\u00a0p\u0159\u00edpad\u011b vr\u00e1cen\u00ed pen\u011b\u017e kupuj\u00edc\u00edmu, bude provedeno p\u0159evodem na bankovn\u00ed \u00fa\u010det kupuj\u00edc\u00edho.<\/p><p><strong>Zm\u011bna objedn\u00e1vky<\/strong><\/p><p>P\u0159ed odesl\u00e1n\u00edm objedn\u00e1vky doporu\u010dujeme ka\u017ed\u00e9mu kupuj\u00edc\u00edmu, aby pozorn\u011b zkontroloval zadan\u00e9 \u00fadaje a obsah objedn\u00e1vky. Odesl\u00e1n\u00ed objedn\u00e1vky je z\u00e1vazn\u00e9 a ji\u017e jej\u00ed mo\u017en\u00e9 objedn\u00e1vku nijak upravit, zm\u011bnit \u010di stornovat. Chybn\u011b uveden\u00e9 \u00fadaje mohou ovlivnit rychlost n\u00e1sledn\u00e9 expedice objedn\u00e1vky.<\/p><p><strong>Odstoupen\u00ed od smlouvy<\/strong><\/p><ul><li>Spot\u0159ebitel m\u00e1 pr\u00e1vo podle \u00a7 53 odst. 7 Ob\u010dansk\u00e9ho z\u00e1kon\u00edku odstoupit od smlouvy do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed bez ud\u00e1n\u00ed d\u016fvodu, a to v\u017edy p\u00edsemn\u011b na emailovou adresu <strong><a href=\"mailto:info@apnoe-spanek.cz\">info@apnoe-spanek.cz.<\/a><\/strong> Vyu\u017eijte <a href=\"https:\/\/apnoe-spanek.cz\/wp-content\/uploads\/2025\/12\/apnoe-spanek.cz_FORMULAR_PRO_ODSTOUPENI_OD_SMLOUVY.docx\" target=\"_blank\" rel=\"noopener\"><strong>Formul\u00e1\u0159e pro odstoupen\u00ed od smlouvy.<\/strong><\/a><\/li><li><strong>Odstoupen\u00ed od smlouvy nen\u00ed mo\u017en\u00e9 v souladu s \u00a7 1837 p\u00edsm. g) ob\u010dansk\u00e9ho z\u00e1kon\u00edku u zbo\u017e\u00ed, kter\u00e9 z hygienick\u00fdch nebo zdravotn\u00edch d\u016fvod\u016f nelze po otev\u0159en\u00ed obalu vr\u00e1tit. Pokud bylo takov\u00e9 zbo\u017e\u00ed po dod\u00e1n\u00ed rozbaleno nebo pou\u017eito, zanik\u00e1 mo\u017enost jeho vr\u00e1cen\u00ed i odstoupen\u00ed od smlouvy.<\/strong><\/li><li>Pokud se takto jako spot\u0159ebitel rozhodnete, nepo\u0161kozen\u00e9 a nerozbalen\u00e9 zbo\u017e\u00ed (s nepo\u0161kozenou plombou, v\u010detn\u011b dokladu o jeho zakoupen\u00ed, za\u0161lete neprodlen\u011b zp\u011bt dodavateli na adresu:\u00a0<strong>Z\u00e1bo\u0159\u00ed 84, 277 41 Kly<\/strong>.<strong>\u00a0<\/strong><\/li><li>Prod\u00e1vaj\u00edc\u00ed vr\u00e1t\u00ed zp\u011bt z\u00e1kazn\u00edkovi pen\u00edze za zbo\u017e\u00ed nejpozd\u011bji do 1 m\u011bs\u00edce od odstoupen\u00ed od smlouvy, a to p\u0159evodem zp\u011bt na bankovn\u00ed \u00fa\u010det kupuj\u00edc\u00edho.<\/li><li>Prod\u00e1vaj\u00edc\u00ed m\u00e1 pr\u00e1vo pozdr\u017eet vr\u00e1cen\u00ed pen\u011bz do doby, dokud neobdr\u017e\u00ed zp\u011bt sv\u00e9 zbo\u017e\u00ed od kupuj\u00edc\u00edho.<\/li><li>V \u017e\u00e1dn\u00e9m p\u0159\u00edpad\u011b n\u00e1m nezas\u00edlejte zbo\u017e\u00ed na dob\u00edrku! Takto vr\u00e1cen\u00e9 zbo\u017e\u00ed nebude p\u0159ijato a prodlu\u017eujete t\u00edm dobu vy\u0159\u00edzen\u00ed.<\/li><li>Vr\u00e1cen\u00ed zbo\u017e\u00ed hrad\u00ed spot\u0159ebitel na vlastn\u00ed n\u00e1klady.<\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>REKLAMACE A VR\u00c1CEN\u00cd ZBO\u017d\u00cd Reklamace zbo\u017e\u00ed P\u0159\u00edpadn\u00e1 reklamace mus\u00ed b\u00fdt uplatn\u011bna u prod\u00e1vaj\u00edc\u00edho, u kter\u00e9ho byla v\u011bc zakoupena, a to<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28610","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.11 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>REKLAMACE A VR\u00c1CEN\u00cd - 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